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Terms and condition of user agreement comprising of rules and regulations and privacy policy are published in compliance with the statutory requirement under the Information Technology Act, 2000 and Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 as applicable and amended from time to time. This Agreement does not require any physical or digital endorsement by signature. By accessing this website (“Website”) (whether or not using the services/purchasing the products), you have agreed to the terms and conditions of this Agreement. You may choose not to access the Website if you do not agree with the contents of this Agreement.


A. Vaidyasaar is the owner/ proprietor of the Website. 


B. The information on the Website (including but not limited to video consult, live chat, e-mails, phone support) is provided for general informational purposes only and should not be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider.


C. No medications, diet supplements or treatments as may be described on the Website shall be taken or begun without first consulting a physician or other healthcare provider.


D. Information or advice provided on the Website by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from the Website constitutes the establishment of a doctor-patient relationship between You and any professional providing information or advice through the Website.


E. Website is not intended to be used to:


i) Treat or give diagnosis of a medical emergency or medical condition.

ii) Advise or resolve medical issues which are outside the scope of what has been specifically agreed.


Vaidyasaar makes no claim that the Content is appropriate or may be downloaded in a particular jurisdiction. The access to Website and Content may not be legal by certain persons or in certain states or countries. If You access the Website from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.


J. The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment.


K. The information on the Website may become outdated and efforts will be made to correct the errors and keep the Content updated. The information and materials on the Website are provided on an “as is” basis.


L. No warranty or representation of any kind, express or implied, is given by or on behalf of Vaidyasaar that the responses to the queries, shall be appropriate, secure, reliable and free from error.


M. Vaidyasaar shall not be liable for any negligence (including gross negligence), loss, injury or damage (including without limitation direct, indirect, consequential, special, exemplary or punitive loss) suffered by You on account of the use/performance of the information, response, advice furnished to You, any action or lack of action by User and/ or medicines prescribed/ sold to the User.


N. User agrees to defend, indemnify, compensate and hold Vaidyasaar, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against all claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, User’s violation of these terms and conditions or any claims based upon the User’s posts/submissions on the Website.


O. Vaidyasaar shall not be liable to indemnify the User under any event.


Use of Personal Information


This Website is owned and controlled by Vaidyasaar Pvt. Ltd. and we at Vaidyasaar (“we”/”us”/”our”) respect your privacy and always endeavour to take due care with respect to the confidentiality of personal information shared by you on our Website.


This Agreement comprising of the Privacy Policy herein provides concisely, the manner in which your data is collected and used by us on the Website. As a customer/visitor to the Website (“you”/” your”), you are advised to please read this Agreement carefully. By accessing the services provided by the Website you have agreed to the collection and use of your data by us in the manner provided in this Agreement.


Services overview


As part of the registration process on the Website, WRL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, postal code, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Website you visit/access, the links you click on the Website, the number of times you access the Website and any such browsing information.


Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. below18 years of age but at least 13 years of age you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by this Agreement. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited under applicable laws. We reserve the right to terminate your membership and/or refuse to provide you with access to the Website if it is discovered that you are under the age of 18 years.


Website Access


We permit you a limited access and personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. You specifically agree that you shall not reproduce duplicate, copy, sell, resell, visit, and/or otherwise exploit for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of Vaidyasaar and its affiliates without express written consent. You may not use any metatags or any other “hidden text” utilizing the or Vaidyasaar’s name or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.




The Terms and Conditions contained herein shall apply to any person (“User”) using the services of Vaidyasaar for making product/service purchase payments through an online mode through the payment gateway. Vaidyasaar’s website i.e.  Each User is therefore deemed to have read and accepted these Terms and Conditions.


  • Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services. A User may either register on Vaidyasaar’s website or alternatively enter consumers email id / website id, whatever is applicable and then select products and follow easy purchase steps or in any other manner as may be specified by Vaidyasaar from time to time.


  • Vaidyasaar’s rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of Vaidyasaar’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by Vaidyasaar with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of Vaidyasaar.


  • If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.


  • These Terms and Conditions constitute the entire agreement between the User and Vaidyasaar. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and Vaidyasaar. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


The entries in the books of Vaidyasaar and/or the Payment Service Providers kept in the ordinary course of business of Vaidyasaar and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.




  • Any waiver of any rights available to Vaidyasaar under these Terms and Conditions shall not mean that those rights are automatically waived.


  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Vaidyasaar or the Payment Service Provider(s) have no control over such matters.


  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Vaidyasaar does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.


  • Vaidyasaar, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.


  • The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by Vaidyasaar on the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;


  1. Choose a new password, whenever required for security reasons.

  2. Keep his/ her User ID & Password strictly confidential.

  3. Be responsible for any transactions made by User under such User ID and Password.


The User is hereby informed that Vaidyasaar will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Vaidyasaar account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.

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