RETURN POLICY

WHEN ARE RETURNS POSSIBLE

 

At VAIDYASAAR, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

 

Product(s) delivered do not match your order;

 

Product(s) delivered are past or near its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry)

 

Product(s) delivered were damaged in transit (Please do not accept product(s) with tampered seal)

 

CAN I RETURN PART OF MY ORDER?

 

Yes, return is possible at an item level and if you have ordered multiple items, you can request return of a partial quantity provided they are not a part of promotional campaign.

 

WHAT IS THE TIME LIMIT FOR RAISING A RETURN/CANCEL REQUEST?

 

You may raise a return/cancel request with our customer care within 24 hours from the delivery of the product. VAIDYASAAR reserves the right to cancel the return request, if the customer reaches out to VAIDYASAAR after 24 hours of delivery.

 

WHAT IS THE PROCESS FOR RETURNING THE PRODUCTS?

 

  • For Return intimation, send email to info@vaidyasaar.com .

  • When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.

  • In order to validate the reason, you will be asked to send the photos of the product(s) to info@vaidyasaar.com.

  • Once the VAIDYASAAR customer care feels that the claim is genuine and reasonable, VAIDYASAAR customer care will place a new order for replacement of the products and will initiate the collection of product(s) to be returned

  • The customer will be required to return the products freight to pay’ basis along with the original packing

 

In case of Order Return/Order Cancel, will VAIDYASAAR bear the cost of reverse pick up by COURIER from the customer?

 

  • In case of a wrong product being delivered, the cost will be borne by Vaidyasaar (in both online payment and COD).

  • But in the case of a customer deciding to cancel after placing an order, the customer has to bear the shipping price. (if the payment is done through COD or online)

 

HOW MANY DAYS WILL VAIDYASAAR TAKE TO REPLACE THE ITEM(S)?

 

Replaced item(s) of your order will reach you within 14 working days once the return claim is verified. However, in case of unavoidable circumstances it may take more time which will be informed to you accordingly.

 

WHAT IS THE MAXIMUM ETA FOR REFUNDS?

 

Processing refunds will take from 30 to 45 business days

 

Returns are not possible in the following cases:

 

  • Used products

  • Return request is made outside the specified time frame.

  • Products with tampered or missing serial numbers, including price tags & labels.

 

Can Vaidyasaar return my money if I Return the product?

 

Vaidyasaar will not return money in case the product is returned. However same product / product with similar value will be replaced if it fits the above criteria of return policy.